Shipping policy

Due to very high demand and ongoing inventory replenishment, our delivery time can vary.

Our current estimated delivery window is:

This may occur during:

These delays are outside of our control and do not qualify for refunds or cancellations while the order is still in transit.

We are committed to transparency.
No matter what, we will keep you updated throughout the delivery process and notify you of any delays.

you are automatically eligible for a full refund or a free replacement — your choice.

This ensures you are fully protected while still allowing us to manage high-demand periods.

Order processing takes 1–5 business days before shipment.
Processing does not include weekends or public holidays.

Orders cannot be canceled after processing has begun.

A tracking number will be emailed once your order ships.
Tracking updates may take 3–10 days to appear depending on the carrier.

Lack of immediate tracking movement does not indicate a lost package.

Delays within the 7–30+ day window do not qualify for:

Please allow the full delivery window to pass before requesting assistance.

A package is considered lost only if:

If these conditions are met, we will issue a free replacement or refund.

Packages marked as delivered by the carrier are not eligible for refunds or replacements.

Customers are responsible for ensuring accurate and complete shipping information.

We cannot:

If an order is returned to us due to address issues, reshipping fees apply.

Any customs fees, taxes, or import duties are the responsibility of the customer.

Refusal to pay these fees may result in the package being returned or destroyed.
Refunds are not guaranteed in such cases.

If the courier is unable to deliver the package due to customer unavailability or failure to collect from a pickup point:

For order assistance, contact us at:
contact@steamiq.nl Please include your name, order number, and tracking number for faster support.