Frequently Asked Questions

Product Information

What is SteamIQ?

SteamIQ is a high-power, chemical-free handheld steam cleaner designed for multi-surface home cleaning. It uses the natural power of steam to deep clean, sanitize, and deodorize without harsh chemicals.

What surfaces can I clean with SteamIQ?

SteamIQ works on multiple surfaces including sealed floors, tiles, grout, countertops, bathroom fixtures, kitchen appliances, upholstery, windows, mirrors, and more. Different attachments are included for various cleaning tasks.

What attachments are included?

SteamIQ comes with the following attachments and accessories:

  • Flexible extension hose
    Extends reach for hard to access areas such as corners, edges, tiles and car interiors.

  • Straight precision nozzle
    Concentrated steam output for grout lines, crevices, sinks, taps and tight gaps.

  • Angled precision nozzle
    Designed for corners, joints and areas where a straight nozzle cannot reach easily.

  • Round nylon brush
    For loosening stubborn dirt on hard surfaces such as grout, tiles, sinks and stove parts.

  • Wide surface nozzle
    For larger flat areas such as countertops, shower walls or glass surfaces.

  • Microfiber cloth (for wide nozzle)
    Clips onto the wide surface nozzle to trap loosened dirt and moisture during cleaning.

  • Measuring cup
    For accurate filling of the water tank.

  • Filling funnel
    Helps add water to the tank without spilling.

  • Main SteamIQ handheld unit

How long does it take to heat up?

SteamIQ heats up quickly and is ready to use in minutes, so you can start cleaning without long wait times.

Is it safe to use around children and pets?

Yes! Since SteamIQ uses only water and no chemicals, it's safe for homes with children and pets. However, always supervise use around children as the steam is hot.

Ordering & Payment

How does ordering work?

Simply add SteamIQ to your cart and complete checkout. Your order will be shipped within 1-2 business days with free delivery. Due to high demand from our viral TikTok campaign, current stock is limited—orders are fulfilled on a first-come, first-served basis.

What payment methods do you accept?

We accept Visa and Mastercard, iDEAL, Klarna, Apple Pay, and Shop Pay. All payments are securely processed and encrypted at checkout.

Is my payment information secure?

Absolutely. We use industry-standard encryption and secure payment processing to protect your information.

Shipping & Delivery

Do you ship to the Netherlands?

Yes! We primarily serve customers in the Netherlands through our online store.

How long does shipping take?

Standard delivery takes 1-2 business days. Due to the popularity of our TikTok campaign, some orders may experience slight delays—but we'll keep you updated every step of the way with full tracking information.

What are the shipping costs?

Shipping is completely free

Can I track my order?

Yes! Once your SteamIQ ships, you'll receive a tracking number via email so you can monitor your delivery.

Returns & Warranty

What is your return policy?

We stand behind our product with a comprehensive return policy. If you're not satisfied with your SteamIQ within 14 days, please contact us to initiate a return.

Is there a warranty?

Yes! SteamIQ comes with a 14-day warranty to ensure your confidence in your purchase. Details are included with your product.

How do I make a warranty claim?

Contact contact@steamiq.nl with your order details and a description of the issue. We'll guide you through the warranty process.

Usage & Maintenance

How do I use SteamIQ?

Simply fill the water tank, wait for it to heat up, select the appropriate attachment, and start cleaning. Detailed instructions are included in the email you recieve after you have purchased.

What type of water should I use?

We recommend using distilled or filtered water to prevent mineral buildup and extend the life of your steam cleaner.

How do I maintain my SteamIQ?

Regular maintenance includes emptying the water tank after use, cleaning attachments, and descaling periodically. Full maintenance instructions are provided with your product.

How long does the water tank last?

The water tank capacity allows for extended cleaning sessions. Refilling is quick and easy when needed.

Troubleshooting

My SteamIQ isn't producing steam. What should I do?

Check that the water tank is filled, the unit has had time to heat up, and all connections are secure. If the problem persists, contact our support team.

The steam pressure seems weak. Why?

This may indicate mineral buildup. Try descaling your unit according to the maintenance instructions. Ensure you're using distilled or filtered water.

Can I get replacement parts?

Yes! Replacement attachments and parts are available. Contact our customer support for assistance.

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